Frequently Asked Questions
About Our Products
Are all perfumes in Scenclave authentic?
Yes, absolutely. All our products are 100% authentic and come from authorized, verified distributors. Each bottle is inspected to guarantee quality before shipping. We verify batch codes and maintain manufacturer certificates.
What is the difference between a perfume and a tester?
A tester is 100% authentic with the same formula as the original. The only difference is the packaging - testers come in simple boxes without the designer's luxury box. That's why they cost less. Quality, scent, and longevity are identical.
How long does a perfume last?
It depends on the concentration:
- Parfum (20-40%): Up to 24+ hours
- Eau de Parfum (15-20%): 6-8 hours
- Eau de Toilette (5-15%): 4-6 hours
- Eau de Cologne (2-4%): 2-4 hours
It also depends on your skin type, temperature, and how you apply it.
How do I make my perfume last longer?
- Apply to hydrated skin (moisture sets the fragrance)
- Use unscented lotion as a base
- Apply to pulse points: wrists, neck, behind ears
- Don't rub your wrists together
- Store in a cool, dark place away from sunlight
How do I know which concentration to choose?
- If you want longevity: Eau de Parfum or Parfum
- If you prefer something light: Eau de Toilette
- For daily use: Eau de Toilette or Eau de Parfum
- For special occasions: Eau de Parfum or Parfum
Shipping and Delivery
Do you offer free shipping in the US?
Yes, we offer free and fast shipping across the entire United States for all orders.
How long does it take for my order to arrive?
Typical times are:
- Processing: 1-2 business days
- Shipping: 3-7 business days
- Total: 4-9
All orders are tracked automatically. You'll receive a tracking number via email once we ship.
How do I track my order?
After we ship, you'll get an email with your tracking number. You can:
- Click the link in the email
- Enter the number on the carrier's website
- Check your status in your Scenclave account
What if my package doesn't arrive?
If it doesn't arrive in time:
- Wait for the estimated delivery period to end
- Contact us with your order number
- We'll investigate with the carrier
- If lost, we replace it at no cost
Return and Exchange Policies
What is your return policy?
We accept returns within 30 days if:
- The product is unopened and unused
- You keep the original packaging
- The bottle and seal are intact
- You have your order number
Can I return an opened perfume?
No, we only accept unopened returns. Once opened, we can't accept it for safety and hygiene reasons. Please read descriptions and reviews carefully before purchasing.
How do I start a return?
- Contact us within 30 days
- Provide your order number
- Get return shipping instructions
- Send the unopened product
- We process your refund in 3-5 days
- Do I get refunded for original shipping?
The refund covers the product price. You pay return shipping, unless:
- The product arrived damaged
- The product was different from the description
What if my perfume arrived damaged?
If damaged:
- Contact us within 48 hours with photos
- Provide your order number
- We'll replace or refund at no cost
Payment Methods and Security
What payment methods do you accept?
We accept:
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
Is it safe to shop at Scenclave?
Yes, your security is our priority:
- 256-bit SSL encryption (HTTPS certificate)
- Payment data is processed securely and never stored
- Regular security audits
- 100% safe purchases guaranteed
Product Questions
Do all products have an authenticity guarantee?
Yes, every product has a 100% authenticity guarantee. If not authentic, we offer full refund or replacement.
Will perfume keep if stored incorrectly?
Perfumes are sensitive to:
- Temperature: Fluctuations affect the scent
- Light: Store in cool, dark place
- Humidity: Keep in controlled environment
- Air: Close cap tightly
If stored correctly, perfume lasts for years.
Can I apply perfume on clothes?
Yes, but be careful not to stain light fabrics. Better to apply to skin first, then to clothing for longer duration.
Are there differences between men's and women's perfumes?
Not necessarily. Fragrance is subjective. Men can wear "women's" perfumes and vice versa. Choose what you love!
Account and Orders
How do I create an account?
- Click "Create account" in the upper right
- Enter your email and create a password
- Complete your profile
- Done! Faster checkout next time
What are the benefits?
- Faster checkout with saved info
- View your order history
- Get discount notifications
- Save favorite addresses
- Access to exclusive offers
Can I edit my order after completing it?
If not processed yet (usually within 2 hours), contact us immediately. Once shipped, we can't change it.
Customer Service
How can I contact Scenclave?
You can reach us through:
Email: info@scenclave.com
What is the response time?
Live chat: Immediate during business hours
Email: Within 24 business hours
What are your business hours?
Monday to Friday, 9 AM - 6 PM CST
Offers and Promotions
How do I subscribe to updates?
Subscribe on our homepage to get:
- Exclusive discounts
- New product launches
- Fragrance tips
- Special offers
How often do you have sales?
We regularly offer:
- Seasonal discounts
- Flash sales
- Subscription discounts
- Loyalty promotions
- Subscribe to get notified.
General Information
Where is Scenclave located?
We're an online store based in the United States. No physical location, but you can shop at scenclave.com.
Is Scenclave trustworthy?
Yes:
- Specialized in authentic perfumes for years
- HTTPS certified with secure data
- Positive customer reviews
- Committed to authenticity
- Part of trusted ecommerce communities
Do you sell discontinued perfumes?
Sometimes. We try to get limited stock of discontinued fragrances. Subscribe to our newsletter to find out when we have these special products.
Do you offer samples?
We offer tester products at reduced prices so you can try fragrances for less. 100% authentic!
Didn't Find Your Answer?
Contact us. Our customer service team is here to help with any questions about perfumes, orders, shipping, or anything else.
Contact us:
Email: info@scenclave.com
Phone: (334) 610-1895
4758 Woodmere Blvd Ste F #163
Montgomery, AL 36106 United States